SHIPPING & DELIVERY
OUR SHIPPING POLICY
Welcome to ProvibeUK's shipping policy! We offer discreet packaging and delivery for all our products to ensure your privacy. All orders are processed within 1-3 business days and shipped through reliable carriers. Our shipping rates are based on the weight of the products and the destination address. We offer free shipping on orders over £50. If you have any questions or concerns about our shipping policy, please contact our customer service team.
RETURNS & EXCHANGES
At ProvibeUK, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges within 30 days of purchase. To initiate a return or exchange, please contact our customer service team with your order number and reason for return/exchange. We will provide you with a return label and instructions for returning the product. Once we receive the returned item, we will process your refund or exchange request. Please note that we cannot accept returns or exchanges on used or opened products due to hygiene reasons.