CUSTOMER SUPPORT

We understand the importance of privacy, and all our products are shipped in discreet packaging. There will be no labels or branding that directly indicate the contents of the package.

Yes, we take your privacy and personal information seriously. We have strict security measures in place to ensure that your information is protected and kept confidential. We do not share your information with any third parties without your consent.

Yes, you can track your order. Once your order has been shipped, we will provide you with a tracking number that you can use to track the progress of your delivery.

We accept various payment methods, including credit/debit cards, Paypal, and other secure online platforms. You can choose the payment method that is most convenient for you during the checkout process.

Shipping times may vary depending on your location and the shipping method chosen. Generally, orders are processed and shipped within 2-3 Working Days. Please note that during peak seasons or holidays, there may be slight delays, but we strive to deliver your order as quickly as possible.

We have a 3-day return policy. If you are not satisfied with your purchase or if there is a defect with the product, please contact our customer service within the specified time frame to initiate the return process. Please refer to our [link to return policy at the bottom of our site] for more details on our return policy.

Yes, all our products are made from high-quality materials that are body-safe. We prioritise the health and safety of our customers, and our products go through rigorous quality checks to ensure they meet the highest standards.

Proper cleaning and care are essential for maintaining the longevity and hygiene of your sex toys. We recommend following the manufacturer's instructions for cleaning each specific product. Generally, using mild soap and water or a toy cleaner is sufficient. Ensure that the toy is completely dry before storing it in a clean and dry place.

We understand that circumstances may change, and you may need to cancel or change your order. Please contact our customer service as soon as possible, and we will do our best to accommodate your request. However, please note that once an order has been shipped, it cannot be canceled or changed.